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Healthcare and Family Services, Office of Inspector General (hereinafter referred to as "OIG"), is an independent governmental agency, whose mission includes enabling individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site The OIG Website has a desire to demonstrate its commitment to its users' privacy, thus it has agreed to disclose its information practices, including:

1. What personally identifiable information the OIG collects;
2. How the OIG uses the information;
3. With whom the OIG may share user information;
4. What choices are available to users regarding collection, use and distribution of the information;
5. What types of security procedures are in place to protect from the loss, misuse or alteration of information under the OIG's control;
6. How users can correct any inaccuracies in the information;
7. What liability the OIG has for incorrect information contained at

If you have questions or concerns regarding this statement, you should first contact the Webmaster at by E-mail. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as quickly as possible.

Information Collection and Use

Legal Notice:
Access to the OIG's Website is provided subject to the following terms and conditions. Please read these terms carefully as use of these sites constitutes acceptance of all of the following terms and conditions:

Information Collection
The OIG is the sole owner of the information collected on The OIG may collect information from its users at several different points on its Website.

Information Use
You do not have to give us personal information to visit our Website. If you choose to provide us with additional information, including personally identifiable information (name, E-mail address, physical address and other unique identifiers) about yourself through an E-mail message, form, survey, etc., we will only maintain the information as long as needed to respond to your question or to fulfill the stated purposes of the communication.

We use personally identifying information obtained from in various ways to further the overall mission of the OIG, including detecting, preventing and eliminating fraud, waste, abuse, misconduct and mismanagement of programs administered by Healthcare and Family Services and the Illinois Department of Human Services. We collect this information under the authority of Healthcare and Family Services Code and other laws we enforce or administer. We may enter the information you send into our database to make it available to attorneys and investigations involved in program enforcement. We also may share it with a wide variety of other governmental agencies charged with the duty of enforcing laws and regulations affecting Healthcare and Family Services and the Illinois Department of Human Services. If you contact us because you are reporting another type of violation, we may share this information with other law enforcement agencies or governmental entities. In addition, when you submit a complaint, you may be contacted by the OIG or any of the agencies to which your complaint has been referred.

In other limited circumstances, information collected and received through the OIG Website may become public record and, therefore, subject to disclosure under the Illinois Freedom of Information Act (5 ILCS 140/1 et seq.).

We want to be very clear: We will not obtain personally identifying information about you when you visit our Website, unless you choose to provide such information.

While the OIG will make every attempt to protect the personal information that you share with us, electronic mail is not secure against interception. If your communication is very sensitive, you may want to send it by postal mail instead.

Data Collection
We may collect and store: the name of the domain and host from which you access the Internet (for example, or; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the Website from which you linked directly to our site.

We use this information to measure the number of visitors to the different sections of our site, and to help us make our site more useful.

We do NOT use cookies on this site. A cookie is a piece of data stored on the user's computer tied to information about the user.

Log Files
Like most standard Website servers, we may create and use log files. These include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. The OIG's Website logs are not personally identifiable.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website. We do not share personal information with third-parties.

This Website contains links to other sites. Please be aware that we, the OIG, are not responsible for the privacy practices of other sites. We encourage our users to be aware as to when they leave our Website and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information that is obtained via a survey is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys, they may not use users' personally identifiable information for any secondary purposes.

The OIG takes every precaution to protect our users' information. When users submit sensitive information via the OIG Website, their information is protected both online and offline. The OIG, as developer and manager of this Website, has taken several steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to, authentication, monitoring, auditing, and encryption.

Security measures have been integrated into the design, implementation and day-to-day practices of the entire OIG's operating environment as part of its continuing commitment to risk management. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our investigators and attorneys) are granted access to personally identifiable information. Our employees must log off of the computer network when they leave their desk. When they return, they must re-enter their network password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment within in a locked facility.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, E-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This may usually be done by E-mailing our Webmaster at or by contacting us by telephone or postal mail at the contact information listed below.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate to ensure that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to utilize users' personally identifiable information, in a manner different from that stated at the time of collection, we will notify users via E-mail. Users will have a choice as to whether or not we use their information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Website notifying users of the change.

Children's Privacy
The OIG's Website is not structured to attract children. Accordingly, we do not intend to collect personally identifiable information from anyone we know to be under 13 years of age.

Disclaimer of Liability
Neither the OIG nor any of its employees shall be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information. In no event shall the OIG or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to, those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract,
tortious behavior, negligence or under any other cause of action.

Disclaimer of Warranties and Accuracy of Data
Although the data found using the OIG access systems has been produced and processed from sources believed to be reliable, no warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. The OIG provides this information on an "as is" basis. All warranties of any kind, express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If you have obtained information from any of the OIG's web pages from a source other than the OIG's pages, be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out of date. It is recommended that careful attention be paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use. If you find any errors or omissions, we encourage you to report them via E-mail to

Disclaimer of Endorsement
The OIG is a distributor of content that is sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third-parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of the Inspector General and/or the OIG and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement or recommendation by the OIG.

Choice of Law
Construction of the disclaimers above, and resolution of disputes thereof, are governed by the law of the State of Illinois. The laws of the State of Illinois, U.S.A., shall apply to all uses of data and this system. By use of this system and any data contained therein, the user agrees that the use shall conform to all applicable laws and regulations and the user shall not violate the rights of any third-parties.

This privacy notice only applies to

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: (217) 785-7030
Fax: (217) 785-2324
Postal Address: 404 N. 5th Street, Springfield IL., 62702
Website URL:

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