Illinois Department on Aging  
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Pat Quinn, Governor

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  After an Abuse Report is Made  

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When a call is received...
A trained abuse case worker will respond within a specified time period depending on the severity of the case: within 24 hours for the most dangerous situations, within 72 hours for less serious ones and up to seven days for all others.

The case worker will contact the victim and help determine what services are most appropriate to stop the abuse. Those services may include:

  • in–home or other health care;

  • homemaker services;

  • nutrition services;

  • adult day services;

  • respite care for the caregiver;

  • housing assistance;

  • financial or legal assistance and protections, such as representative payee, direct deposit, trusts, order of protection, civil suit or criminal charges;

  • counseling referral for the victim and the abuser;

  • when needed, guardianship proceedings or nursing home placement;

  • emergency responses for housing, food, physical and mental health services.


The adult with disabilities or senior has the right to accept or decline services.
As an adult, a competent older person or a person with disabilities may refuse an assessment and may refuse all services and interventions. This is called the client’s right to self–determination, upon which the Adult Protective Services program is based. No decisions are made about a competent adult without that adult’s involvement and consent. Every effort is made to keep the person in his or her home.

Where a client has dementia or another form of cognitive impairment, the program works to assess the situation and to provide services as needed. In some cases, the provider agency petitions the court for guardianship in order to insure that the client’s needs are met.

Guardianship and nursing home placement are always the last resort.


Return to Adult Protective Services


Elder Rights:

Elder Rights
Looking Out for Fraud
Adult Protective Services Program
Report Abuse 24-Hour Hotline
B*SAFE
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