Pat Quinn, Governor
FOR IMMEDIATE RELEASE
CONTACT: Jan Costello
November 16, 2001
SPRINGFIELD, IL The Illinois Department on Aging has partnered with the CILCO Utility Company to
train "Gatekeepers," or people educated about what to do when distressing situations arise involving senior citizens.
"Gatekeepers are customer service representatives, linemen, meter readers, or anyone who might notice that a vulnerable and isolated individual needs help," said Illinois Department on Aging Director Margo E. Schreiber.
Schreiber said CILCO’s entire service area is being trained. The area extends 4,500 miles and covers 150 communities in central and east central Illinois, and includes Peoria and Springfield.
"We commend CILCO for its commitment to the Gatekeeper program which has proved to be one of the most successful and rewarding community outreach programs," Schreiber said.
Gatekeepers are not expected to be social workers or counselors. Rather, they are trained to recognize danger
signs and to call (the Illinois Department on Aging’s Senior HelpLine at
In addition to CILCO, other utility companies that participate in the Gatekeeper Program are: Commonwealth Edison; United Cities Gas; Union Electric; Peoples Gas; Illinois Power; Central Illinois Public Service Company; NiCor Gas; GTE; and the Association of Illinois Electric Cooperatives.
For more information, call the Illinois Department on Aging's Senior HelpLine at 1-800-252-8966 (Voice and TTY).
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