Illinois Department of Children & Family Services
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Child Abuse Hotline
800-25-ABUSE
(800-252-2873)

217-785-4020
(for international calls only)

DCFS Info and Assistance
(Advocacy Office)
800-232-3798
217-524-2029

Day Care Information
877-746-0829
312-328-2779

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800-572-2390

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800-232-3798

Missing Child Helpline
866-503-0184
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Inspector General
800-722-9124

Chicago Administrative Headquarters
100 West Randolph Street 6-200
Chicago IL 60601
312.814.6800
TTD 312.814.8783

Springfield Administrative Headquarters
406 East Monroe
Springfield IL 62701-1498
217.785.2509
TTD 217.785.6605

Media Inquiries/ Communications Office
312-814-6847

Illinois Putative Father Registry

National Center for Missing and Exploited Children

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  Child Protection  



The Department of Children and Family Services is best known for its child protection services. The goal of the Department's child protection program is outlined in the state's Child Abuse and Neglect Reporting Act:

"The Department of Children and Family Services shall, upon receiving reports made under this Act, protect the best interest of the child, offer protective services in order to prevent any further harm to the child and to other children in the family, stabilize the home environment and preserve family life whenever possible."

child abuse hotline
DCFS receives, investigates and acts on a report of child abuse or neglect every five minutes, child sexual abuse every two hours, and a child death by abuse or neglect every 36 hours.

The Child Abuse Hotline

Child abuse is the mistreatment of a child under the age of 18 by a parent, caretaker, someone living in their home or someone who works with or around children. The mistreatment must cause injury or put the child at risk of physical injury. Child abuse can be physical (such as burns or broken bones), sexual (such as fondling or incest), or emotional. Neglect happens when a parent or responsible caretaker fails to provide adequate supervision, food, clothing, shelter or other basics for a child.

The Department's protective services most often begin with a report of abuse or neglect made to the Child Abuse Hotline (800) 25-ABUSE (1-800-252-2873).The Hotline is located at the Department's State Central Register in Springfield. Anyone may report suspected child abuse or neglect. However, state law mandates that workers in certain professions must make reports if they have reasonable cause to suspect abuse or neglect. A majority of reports are initiated by calls from mandated reporters.


Mandated Reporters

Mandated reporters include:
  • physicians
  • physician assistants
  • psychiatrists, surgeons
  • residents
  • interns
  • dentists
  • dental hygienists
  • medical examiners
  • pathologists
  • osteopaths
  • coroners
  • Christian Science practitioners
  • chiropractors
  • podiatrists
  • registered and licensed practical nurses
  • emergency medical technicians
  • hospital administrators and other personnel involved in the examination care or treatment of patients
  • teachers
  • school personnel
  • educational advocates assigned to a child pursuant to the School Code
  • directors and staff assistants of day care centers and nursery schools
  • child care workers
  • truant officers
  • probation officers
  • law enforcement officers
  • animal control officers
  • field personnel of the Departments of Children and Family Services, Public Health, Public Aid, Human Services (acting as successor to the Department of Mental Health and Developmental Disabilities Rehabilitation Services, or Public Aid), Corrections and Human Rights

The list also includes: supervisors and administrators of general assistance under the Illinois Public Aid Code. Other mandated reporters include social workers, social service administrators, substance abuse treatment personnel, domestic violence program personnel, crisis line or hotline personnel, foster parents, homemakers, recreational program or facility personnel, registered psychologists and assistants working under the direct supervision of a psychologist.

The above list is not exhaustive; for a comprehensive list of all mandated reporters, see the Abused and Neglected Child Reporting Act.

 


Downloads

   

Child Protection Links

Reporting Child Abuse: Frequently asked Questions
Protecting Children from Domestic Violence
Abandoned Newborn Infant Protection Act Brochure & Poster
Child Abuse and Neglect Policy & Procedure Guidelines/Toolkit
Forms
Illinois Putative Father Registry
Monthly Child Abuse & Neglect Statistics
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