"Complaint" means any report to the Department alleging violation of the laws and rules related to the licensing of child care facilities. 'Complaint' may also mean a written statement of charges issued against a licensee for purposes of an administrative hearing. (R 383)
"Complaint" means any oral or written report made to or by the Department alleging violation of federal, State, or local laws and rules and regulations related to the licensing or operation of secure child care facilities. (R 411)