"Emotional/verbal abuse" includes incidents where a caregiver attempts to control the behavior of a ward through the use of fear, humiliation, and/or verbal assaults. It may also include rejection by the parent/caregiver, terrorizing the child through the use of threats, ignoring the child, or isolation of the child to the extent that it deprives him or her of opportunities to develop normal social relationships. "Emotional/verbal abuse " includes "mental injury" as defined by 89 Ill. Adm. Code 300 (Reports of Child Abuse and Neglect). (R 331)